CUSTOMER SERVICE & SALES FUNDAMENTALS

This course equips participants with essential skills in customer service and sales, focusing on effective communication, problem-solving, and building strong customer relationships.

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WHERE CUSTOMER SERVICE MEETS SALES FLAIR

Customer Service & Sales Fundamentals is a practical course that introduces the student to the core elements of the retail industry, including:

Business operations
Customer service
Sales techniques
Professionalism in the workplace
Merchandising strategies
Recognize customer needs and effectively address them.
Apply sales techniques and provide exceptional service.

Exhibit professionalism in a workplace setting.
Understand the fundamentals of sales and retail operations.
Sit for the Customer Service and Sales certification exam issued by the National Retail Federation (NRF) Foundation.
Sit for the Retail Industry Fundamentals certification exam issued by the National Retail Federation (NRF) Foundation.

PROGRAM INFORMATION

Upon course completion the student will be eligible to sit for the Customer Service and Sales and Retail Industry Fundamentals credential exams o􀆯ered by the National Retail Federation (NRF) Foundation.